Equisafe

File a complaint

At Equisafe Invest, we strive to deliver a quality service that meets your expectations. However, incidents may occur. We have therefore established a complaints handling procedure for:
Allow you to submit complaints regarding any issues related to the use of our platform.
Allow us to handle these complaints in an efficient, fair, and consistent manner.
Please note that our complaints handling procedure applies to all calls, emails, or letters expressing dissatisfaction, with the exception of requests for information, opinions, clarification, service, or delivery. You may submit your complaint to the following contact details:
Address
18 rue des capucines 75002 Paris, France
E-mail
[email protected]
Your complaint must be written in French and include all the necessary details for a prompt resolution. Please use the downloadable PDF template below
Standard complaint form template.pdf
Testimonials

Shaping the new era of finance with our
clients and partners

Arts
“A very professional and expert team that knows how to leverage technical innovations and regulatory changes for their clients.”
Alain Falys
Alain Falys
M&A Arts Sarl
VC Fund
“Working with Equisafe has been an excellent experience. The team is not only friendly and approachable, but also extremely responsive and professional in every interaction. Their agility and ability to adapt quickly to our needs made the collaboration smooth and efficient. Equisafe has proven to be a reliable and trustworthy partner, and I highly recommend them to anyone looking for a company that combines expertise with outstanding client service.”
Gonzague de La Tournelle
Gonzague de La Tournelle
W3f Group
Crowdfunding
“Always responsive and flexible, with top-notch service for years.”
Benoît Martin
Benoît Martin
Greenbull Group
Wealth Manager
“Huge kudos to the entire Equisafe team for their invaluable help in structuring our DeFi products and for delivering an absolutely stunning new product!”
Quentin Hopp
Quentin Hopp
ForYield
Club Deal
“Equisafe allowed us to offer a frictionless and seamless investment experience to our investors community. Their support team is reliable and they have been able to help us scale our business by providing an high financial and legal expertise.”
David Zerah
David Zerah
Maresquier Partners
Private Equity
“A reliable platform. A responsive team with a wide range of expertise (business, legal, financial, etc.).”
François Rostand
François Rostand
Florestan

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File a complaint | Equisafe